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Terms of Use

Last updated: 11 August 2025

Welcome to Tuna Textile (the “Company,” “we,” “us,” or “our”). These Terms of Use (the “Terms”) govern your access to and use of our website tunatextile.biz and any related pages, features, or services (collectively, the “Site”).
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. About Us & Contact

Tuna Textile — Istanbul, Türkiye
Email: info@tunatextile.biz | Phone/WhatsApp: +90 532 469 77 19
If you have questions about these Terms, please contact us.

2. Who May Use the Site (B2B Focus)

The Site is intended primarily for business customers (retailers, wholesalers, distributors, designers, hotels). You represent that you are using the Site on behalf of a business and have authority to bind that business to these Terms.

3. Changes to the Terms

We may update these Terms from time to time. The “Last updated” date will change. Continued use of the Site after changes means you accept the updated Terms.

4. Information on the Site (No Offer, No Warranty)

Content (including product descriptions, availability, pricing, lead times) is provided for general information and does not constitute a binding offer. We try to keep information accurate but do not guarantee it will be error-free, complete, or current.

5. Samples, Quotes & Orders

  • Samples. Sample requests are subject to availability. We may limit quantities per customer. Shipping costs for samples may be charged or offset against a first order, as communicated in writing.

  • Quotes. All quotes are non-binding until confirmed in a written sales contract or proforma invoice issued by us.

  • Orders. An order is accepted only when we issue written confirmation (e.g., signed PI, order acknowledgment) stating key terms such as item(s), quantity, unit price, Incoterms, lead time, and payment terms.

  • Minimums. Our standard B2B MOQs apply and may vary by product line. Custom or special-order items may require higher MOQs.

6. Pricing & Payment

  • Prices are exclusive of VAT/GST, customs duties, taxes, brokerage, and shipping unless stated otherwise in writing.

  • Unless otherwise agreed, payment is due in advance (e.g., bank transfer). Orders may be put on hold or canceled for late/non-payment.

  • Currency, bank charges, and any financing/transaction fees are the buyer’s responsibility unless agreed otherwise.

7. Production Lead Times, Shipping & Risk of Loss

  • Lead times are estimates and begin after we receive all approvals (specs, colors, labels if any) and required payments.

  • Shipping terms, delivery point, and risk transfer follow the agreed Incoterms® (e.g., EXW/FOB/CIF). Risk of loss passes to the buyer according to those terms.

  • Delivery delays due to carrier issues, customs, strikes, force majeure, or events beyond our control do not constitute breach.

8. Customs, Duties & Compliance

The buyer is responsible for import clearance, duties, taxes, and compliance with destination regulations, unless otherwise agreed in writing.

9. Returns, Claims & Defects (B2B)

  • Inspection. Inspect goods promptly upon receipt.

  • Notice period. Report quantity errors, visible damage, or non-conformities in writing within 7 calendar days of delivery with photos and batch/roll numbers.

  • Remedies. At our option, we may replace, repair, credit, or refund the non-conforming portion.

  • No returns on cut fabrics, used goods, end-of-line clearance, or customized/special-order items unless required by law or agreed in writing.

  • Our liability is limited to the invoiced value of the affected products (see Section 14).

10. Product Variations & Tolerances

Textile production may involve normal tolerances in color shade, weight (GSM), width, shrinkage, and hand-feel. Minor variations within industry-reasonable tolerances are not defects. Shade differences may occur between dye lots; approve lab dips where color precision is critical.

11. Private Label & Branding

We do not offer private labeling by default. Any branding, labeling, packaging, or OEM/ODM requests must be expressly agreed in writing (including artwork approvals, liability for IP usage, and any extra costs).

12. Acceptable Use of the Site

You agree not to:

  • misuse the Site or attempt to disrupt its operation;

  • copy, scrape, or harvest data except for legitimate B2B evaluation;

  • upload unlawful, infringing, or harmful content;

  • use the Site to violate applicable laws or third-party rights.

13. Intellectual Property

The Site and its content (text, images, graphics, logos, layout) are owned by us or our licensors and are protected by IP laws. Except for normal browsing, you may not reproduce, distribute, or create derivative works without our prior written consent.

14. Disclaimers; Limitation of Liability

  • The Site and its content are provided “as is” and “as available” without warranties of any kind, express or implied.

  • To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities.

  • Our total liability for any claim relating to the Site or to products sold is limited to the amount you actually paid for the specific product(s) giving rise to the claim.

15. Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your breach of these Terms, or your violation of any law or third-party rights.

16. Third-Party Services & Links

The Site may link to third-party websites or services (e.g., social networks, payment processors, logistics portals, Wix features). We are not responsible for their content, policies, or practices.

17. AI Chat & Automated Responses

If the Site offers an AI or automated chat:

  • It is for general information only and may contain inaccuracies.

  • Do not rely on it as professional, legal, or technical advice.

  • Decisions you make based on such information are at your own risk.

18. Privacy

Your use of the Site is also governed by our Privacy Policy (see the link provided on the Site). By using the Site, you consent to the collection and use of information as described there.

19. Force Majeure

We are not liable for failure or delay due to causes beyond our reasonable control (e.g., acts of God, epidemics, war, sanctions, government actions, labor disputes, transport or supply disruptions).

20. Termination

We may suspend or terminate access to the Site at any time, with or without notice, for any reason. Sections that by nature should survive (e.g., IP, disclaimers, limitation of liability, indemnity) shall survive.

21. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction of the courts of Istanbul, Türkiye.

22. Entire Agreement; Severability; Waiver

These Terms constitute the entire agreement regarding your use of the Site. If any provision is found unenforceable, the remainder will continue in effect. Our failure to enforce a provision is not a waiver of our rights.

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